Privacy Policy

Information we collect

We collect only the information you choose to give us:

• Consultation requests: your name, phone number, email address (optional unless you prefer to be contacted by email), neighborhood or property location, service interest, preferred contact method, and any message you include.
• Career inquiries: the email address you leave for future openings.
• Direct contact: anything you share when you call or email us.

We do not ask for payment information, alarm codes, or access details through this website. Please do not send sensitive information, such as alarm codes or key locations, through the website form.

Information collected automatically

This website does not use advertising cookies, tracking pixels, or third-party analytics. Your language preference (English or Spanish) is saved in your browser’s local storage so the site remembers it on your next visit. It never leaves your device.

Like most websites, our hosting provider may automatically record basic technical information, such as your IP address, browser type, and the pages you request, to keep the site secure and running reliably.

How we use your information

• To respond to your inquiry and arrange a private consultation
• To provide, schedule, and manage the services you request
• To contact you about future job openings, if you asked us to
• To keep our website secure and prevent spam or misuse
• To meet our legal obligations

We do not use your information for unrelated marketing, and we never sell or rent it.

How we share information

We share information only as needed to run our business:

• With trusted service providers that help us operate this website and manage inquiries, such as our website host and the email, spreadsheet, and messaging tools we use to receive and respond to requests. These providers may use your information only to perform services for us.
• When required by law, or to protect the rights, property, or safety of our clients, our team, or others.
• As part of a business transfer, such as a merger or sale, in which case your information remains subject to this policy.

We never discuss or reference our clients or their homes publicly, and we do not sell your personal information.

How long we keep information

We keep inquiry information only as long as we need it to respond to you, provide our services, and meet legal or accounting requirements. If you would like us to delete your information, contact us and we will do so unless we are required to keep it.

How we protect information

We use reasonable administrative and technical safeguards to protect your information and limit access to the people who need it. No method of transmission or storage is completely secure, but we work to keep your information safe.

Your choices

You may ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing us. We will respond within a reasonable time.

Children’s privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page.